Transcribes conference calls or meetings, allowing participants to easily review and share the content of the discussion. Legal proceedingsĪutomated call transcription can be used to create written records of court proceedings or legal depositions for reference or evidence. ![]() Market researchĪutomated call transcription can be used to transcribe phone interviews or focus groups, allowing researchers to easily analyse and summarise the results. This can be useful for tracking customer complaints, identifying trends or issues, and improving the overall customer experience. Customer serviceĪutomated call transcription can be used to create written records of customer service calls for reference or analysis. If someone misses an important meeting or call, the text transcription can come handy to bring them up to the speed and have the entire team on the same page.Ĭ. Compliance and legal purposesĪ lot of industries require various compliances to be met during a customer interaction.Ī call transcription can make it easy for a company to find discrepancies and take proactive action. This can help you create a long term strategy for enhanced customer experience 5. Since customer data is precious, these transcriptions help you create a word cloud and understand customer sentiment about your product and service. These transcripts can be shared with other team members and agents for faster onboarding and training them on right customer language. Transcription data can be used to train & coach new and existing agents. This is how you can view all the conversations in Enthu.AI, along with the insights that are generated. They contain deep information about your customer needs, their perception about your product or service and their inclination to purchase, churn or refer to other customers.Īll of this can be very easily recorded and tracked using text transcripts. Keep track of ALL customer conversationsĬustomer conversations are important for any company. Makes audio searchableĬall transcription tools make the audio files searchable.Īlmost always, it is difficult to go back and listen to the entire audio again.īut with a text transcript at your disposal, you can jump to a particular moment or keyword and listen to the important parts of the call without the need to read the entire conversation.Īs an example, here’s how you can search your entire calling database for specific keyword/phrases within Enthu.AI.Ģ. 6 benefits of call transcription software 1. This text transcript can now be used to read the call, go to a particular keyword, and generate tons of insights to coach your agents better. This process is also called as speech-to-text. These tools connect to your VoIP or video meeting tools, get the voice inputs (in real time or in batch) and convert them into the text. There are call trancription software that can help you with this process. What are the 3 types of transcription?Ĭall transcription is the process of converting your voice calls/meetings into a readable and searchable text format. How to choose a call transcription software? ![]() What is the process of call transcription? Top 11 call transcription software for 2023 ![]() 6 benefits of call transcription software
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